Lifetouch has always strived to provide services in a way that respects the dignity and independence of persons with disabilities. We have established policies and procedures to ensure we provide goods and services to all of our clients and photographic subjects in a manner consistent with this core value.
It is Lifetouch’s policy to remove barriers to full access to our products and services whenever that is readily achievable, and to develop products and services with accessibility standards taken into account. Lifetouch is committed to ensuring the accessibility of its facilities to persons with disabilities, including accessibility to our websites. To achieve this goal, we have adopted this policy and a plan of implementation that includes the following initiatives:
- Accessibility Guidelines – We have put in place processes to make accessibility and meeting the criteria known as the Web Content Accessibility Guidelines 2.0 AA, as recommended by the Web Accessibility Initiative of the World Wide Web Consortium, integral to our software development efforts, design specifications and product roadmaps. We will measure and track our progress to ensure we continually make improvements to address the evolving industry standards and to meet the accessibility needs of our customers and visitors to our websites.
- Employee Training – Accessibility is central to our design and development efforts. Employees who are central to those roles will be educated and trained on accessibility guidelines to support compliance with this policy.
- Alternatives – Lifetouch offers alternate measures for accessibility of current content and services available on the Lifetouch website. The alternate measures provide accessible means for persons with disabilities to access any inaccessible content or services on the Lifetouch website until remediated or replaced with conforming equivalents. Alternate measures can be initiated by sending an email to [email protected].
Lifetouch will develop its websites, applications, online services and similar interactive services (each a “Web Property”) to the criteria known as the Web Content Accessibility Guidelines 2.0 AA, as recommended by the Web Accessibility Initiative of the World Wide Web Consortium (the “Accessibility Guidelines”). Lifetouch will test and confirm the accessibility of each Web Property to the Accessibility Guidelines in advance of initial launch and thereafter at appropriate intervals. In the event that an Accessibility Guideline is not met, Lifetouch will require corrective action. If corrective action to meet the applicable Accessibility Guideline is not readily achievable, Lifetouch will ensure that a reasonable alternative measure is available to ensure accessibility to the service or feature affected by the nonconformity until the Guideline is met.
Upon attainment of the Accessibility Guidelines for a Web Property, Lifetouch will annually monitor the Web Property and test for conformity to the Accessibility Guidelines in any newly created content for such Web Property.
Website Accessibility Coordinator
The Vice President of I.S. having responsibility for a Web Property will serve as its Website Accessibility Lead. The Website Accessibility Lead will be responsible for adherence to the Accessibility Policy and the implementation of this plan to achieve and maintain the Accessibility Guidelines for the Lifetouch Web Property.
Prior to achieving complete conformity with the Accessibility Guidelines, Lifetouch will implement, on an interim basis, alternate measures for accessibility of current content and services available on the applicable Web Property. The alternate measures will provide accessible means for persons with disabilities to access any inaccessible content or services on the applicable Lifetouch Web Property until the Accessibility Standard is fully implemented. Alternate measures can be accessed by sending an email to [email protected] or by calling the customer service department associated with the Web Property.
Complaints and Responses
Questions or complaints regarding a Lifetouch Web Property may be directed to Lifetouch by email at [email protected]. A member of the Lifetouch Law Department will review the question or complaint and respond with regard to the nature of the question or complaint, including in such response the referral to alternative assistive measures which may resolve or address the question or complaint.
The Website Accessibility Leads will provide training to all Lifetouch personnel involved in servicing e-commerce through the Lifetouch Web Properties regarding (a) the requirements of website accessibility pursuant to the Accessibility Guidelines, (b) the technology providing accessibility to the website, and (c) the content of this Lifetouch Website Accessibility Policy. The training will be conducted on a regular basis, and at least annually, for Lifetouch personnel involved in servicing e‑commerce through the Lifetouch website.